I have been a victim many times on Rapid KL buses when I opt to use my Touch N Go card to travel. One scenario is the first bus I board to travel to my destination will have a functioning machine while on the returning bus it is a different story,it either fails to detect my card or is not working at all. When I complain to the driver, they will ask me to buy another ticket, out of options I have to succumb to this day light robbery. I have even complained to Rapid KL so many times, but it continues to occur. One can only ponder how many of users are duped in a day and how much income is Rapid making out of this...

Touch and go is another half a$$ed effort. Why is everything in this country only half done, OK the idea is great but how about implementing it properly. Why is there only ever one lane for touch and go??? Why not touch up all the lanes?? And why is it that top up is only available between certain hours at selected LRT stations? Half baked as usual.

not only on the buses but also at Star LRT stations. usually i buy the touch & go card to avoid to que up to buy train ticket. but unfortunately the touch & go machine will be out of order. at the other end of station. eg. i use the the T&G card at Sri Petaling for onboarding but can't used it when i get down because the faulty machine at the station and have to buy ticket at the station again. another big hassle is i have to inform the station master on the other day or i can't use my card.

eh..halloo..go to touch n go la to make complaint.if u asking the rapid kl bus they wont know.all that can be refund if not the rapid kl will make the money.u may call the careline at the back of the card.i also got the bad experience like u all but i smart not like u all just know to complaint only without get nothing. now i already got the refund eventhough just RM2.this is not about the money but principal.